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dgodfatherPM
#1
Server setup help
May 14, 2012 2:07 PM
Joined: Nov 30, 2007
Posts: 8
I'm trying to set up my new server. My server shows as alive and I see it in the AA3Loader server browser, but it says unknown for mission and weather and I cannot join it.
dgodfatherPM
#2
May 15, 2012 10:27 AM
Joined: Nov 30, 2007
Posts: 8
I've submitted an email to the premium support email as requested by a forum moderator and still haven't received support for my issue which renders my server somewhat useless.

I would expect better support for a "Premium" service...
burnPM
#3
May 15, 2012 10:34 AM
GAMETRACKER ADMIN Joined: Sep 27, 2006
Posts: 10927
Hi,

GT Premium does not offer *instant* support.

GameTracker.com hosted premium servers offer self-managed servers at very low prices. As a result, GameTracker support staff cannot customize or provide customization help. If you are looking for fully managed servers, please purchase your subscriptions from www.gameservers.com instead.

However, there is support for technical service issues, billing issues, etc. In your case, you say you were not provided certain details when it was set up, you would qualify for support from staff. As you can assume from the nature of the packages, there is limited support. However, questions are usually responded to quickly. I would expect that your request should be answered by the end of business today, possibly relatively soon being that it is at the start of American business hours.
I am retired from GameTracker after 11 years and will not be responsive for support requests.

dgodfatherPM
#4
May 15, 2012 12:11 PM
Joined: Nov 30, 2007
Posts: 8
Most of that is clearly understood, except that (in my case) the information required to have the server running as required by the game has not been provided. I can do everything else on my own and that is very well understood. I await the proper support.
dgodfatherPM
#5
May 18, 2012 9:10 AM
Joined: Nov 30, 2007
Posts: 8
I've taken care of my issues through the game support. How long will it take Gametracker to show the server correctly?
burnPM
#6
May 18, 2012 10:36 AM
GAMETRACKER ADMIN Joined: Sep 27, 2006
Posts: 10927
Hi,

What is a link to the server and what is not showing correctly?
I am retired from GameTracker after 11 years and will not be responsive for support requests.